Here are a few businesses or business activities that make me feel like I am getting screwed.
Smart marketers have introduced alternate models to address these shortcomings but there is still legions of opportunity for new entrants to treat customers how they deserve to be treated.
- Car dealers - long process & then try to change deal at last minute
- Cable companies - not enough choice, forced into bundled packages
- Wireless phone companies - penalize most loyal and active customers; rigid, hardball rules
- Airlines
- Government - super inefficient, all about job security, never about saving the public money or time
- Politicians - all about me, no concept or care for the reality of John Q. Public
- Customer service - not showing respect for customers as the phone tree clearly demonstrates
- Plumbers, Electricians, Contractors - baffle you with techno-babble and B.S. to keep the rate high
- Car repairs - dealers charging $90+ an hour for a mechanic
- Real estate agents - do so little for a huge fee
- Professional sports teams - so expensive (ticket, food, park, merchandise, $8.00 beer)
- Retail salespeople - often know less than the customer
- "All you can eat" offers - unlimited usually means low quality
- Self-Help gurus & programs - buy now, buy more, keep buying from me
- Chuckie Cheese "toys n trinkets" - total crap
- Time share sales pitches
- Recruiters - lack basic professional business courtesy
- Coupons - quick expiration or includes fine print that diminishes the offer
- Produce - 30% or more of every purchase is rotten or sub-par
- Performance reviews - just a doable HR induced activity not built to really help anyone
- Return policies - too restrictive or contain too many hoops
- Public schools - almost impossible for parents to institute change
- Credit card companies - hidden fees, change rate
- Online processing fee - is there really any cost for an online transaction
- Bank's insufficient fund fee - why is the fee $35 no matter the size of the insufficient funds
- College tuition - how can so many middling private schools justify charging 90% of what Harvard charges
- Free credit reports
O.D.O.o.O.D.B.
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